However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We also encourage you to visit ****************** as our terms of service is a great resource. In the event you would like your remaining non-withdrawable funds, we can help get them back to you as a one time courtesy but any previous transactions submitted and ticket orders were issued cannot be refunded or canceled. We can help get the remaining funds back to you bu this was not communicated to the Jackpocket Customer Support team. The only option would be to credit you in the event Jackpocket makes a mistake.Īny remaining funds in your Jackpocket account that were added by funding are non-withdrawable. We did not refuse to issue you a refund as once an order has been placed it cannot be refunded or modified. How did your 7 year old grandson submit the transaction without your consent when a passcode is required in order for it to be successful? When submitting a transaction, (funding your Jackpocket account) there are two confirmation screens before submitting and your phone passcode is required in order to complete the transaction.
Any transactions that are submitted are associated with the person who created the account. Once your Jackpocket account has been created, you are responsible for any transactions that are submitted using your device. When creating a Jackpocket account your age must be verified that you are 18 years or older as this is a state lottery requirement. To reiterate this app usually will not purchase tickets in your account if there are no funds. There need to be incestigations in this app because had I not checked I would have had $55 debited from my account without having any purchases. Its just not making sense because the app will not allow you to play if there are no credits funded to the account in the app. Then saying I owe for failed attempt of funding credits given. They are trying to auto fund the account without the balance dropping below. Also there is a positive balance in the account. So they are basically saying I owe money for tickets purchased by the app through autoplay and auto funding but cannot show me the charges or purchases to prove that I have a negative balance. But they are pre-funding the account without purchasing the tickets. I have no issue with the suspension if they trued to auto fund and it didn't go through. Jackpocket app, has suspended account saying that I need to pay a debt of $55.
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